Legal
Privacy Policy
This Privacy Policy explains how Organics Alive collects, uses, and protects personal information when you visit our website or purchase products online.
Overview
Organics Alive is committed to respecting your privacy. We collect only the information needed to provide our services, fulfill orders, improve our website, and comply with legal obligations. This policy applies to information collected through this website and related communications.
Information
What we collect
We may collect information you provide directly, such as your name, email address, shipping address, billing address, and order details when you place an order or contact us.
We may also collect technical information automatically, such as IP address, device and browser details, pages viewed, and approximate location, to help operate and improve the site. Payment details are processed by our payment providers; we do not store full payment card numbers on our servers.
How we use information
We use personal information for the purposes below, based on your interactions with our site.
Order processing and delivery
To process payments, fulfill and ship orders, provide order updates, and handle returns or customer support.
Account and customer service
To create and manage customer accounts (if enabled), respond to inquiries, and provide support related to products or orders.
Marketing communications
To send updates and promotions when you opt in. You can unsubscribe at any time using the link in our emails.
Website analytics and improvement
To understand how visitors use our website, troubleshoot issues, and improve performance, content, and user experience.
Security and fraud prevention
To protect our website, customers, and business from fraud, abuse, and unauthorized access.
Legal and compliance
To comply with applicable laws, enforce our terms, and respond to lawful requests from regulators or law enforcement.